Terms and conditions of sale

Scope and service provider

These general terms and conditions of sale apply to sales contracts concluded online via our site and its consumer customers (you).

Contract conclusion

In accordance with the provisions of the French Civil Code on the conclusion of online contracts, the contract will be concluded when you click on the button allowing you to confirm your order, after having viewed the details of your order, and in particular its total price, and having had the opportunity to correct any errors.

Language

The language proposed for the conclusion of the contract is French.

Acceptance of T&Cs

Before concluding a contract with us, you must read the T&Cs and accept them by clicking on the corresponding box in the order process.

Archiving

Contracts concluded on our website (data relating to your order and general terms and conditions in force on the day of your order) are archived for a period of 10 years. You can access archived contracts by requesting them via the contact form or by post addressed to Christophe Hamel – 2 Bis Rue Auguste Nicolas – 14000 CAEN.

Price

VAT is included in the prices displayed on our site at the currently applicable legal rate. All prices quoted on our website are in euros and include all taxes. Delivery charges are not included in the prices displayed on our site. Any additional costs you may incur will be indicated before the contract is concluded.

Deliveries to countries outside the European Union may be subject to various charges and taxes, including customs duties and import VAT. These costs are borne exclusively by the purchaser.

Delivery

Delivery costs vary for all Colissimo or Chronopost deliveries, depending on the destination country.

Delivery times vary according to destination country. If a product takes longer to deliver, this will be indicated on the product page.

We undertake to dispatch your order the same day, if it is placed before 13:00 (local time) whether by Colissimo or Chronopost (except weekends and public holidays).

If the parcel is returned by customs in your country, and the contents are intact, the products may be put back on sale, in which case we will reimburse you for the products. Shipping costs remain at your charge. Our company cannot be held responsible if the parcel is blocked at customs.

Payment

The following methods of payment are available for purchases made on our site:

– Credit card (via Paybox)

Please note that the goods will be delivered once we have received your payment.

Reservation of ownership

The transfer of ownership will take place after full payment of the price.

Transfer of risk

The transfer of risk of deterioration or loss of goods takes place upon receipt of the goods delivered.

Right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last item.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement by post to Christophe Hamel – 2 Bis Rue Auguste Nicolas – 14000 CAEN or by email to: contact@poppersachat.fr

In order for the withdrawal period to be respected, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period. You must return the goods to Christophe Hamel – 2 Bis Rue Auguste Nicolas 14000 CAEN, without undue delay and, in any event, no later than fourteen days after you have informed us of your decision to withdraw from this contract. This period is deemed to have been respected if you return the goods before the fourteen-day period has expired. You will have to bear the direct cost of returning the goods.

Effects of withdrawal

In the event of your withdrawal from this contract, we will refund all payments received from you, excluding delivery charges, without undue delay and, in any event, no later than fourteen days from the date on which we are informed of your decision to withdraw from this contract. We will make the refund using the same method of payment you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you. We may defer reimbursement until we have received the goods or until you have provided proof of shipment of the goods, whichever comes first.

Legal warranty

The legal warranty applies under the conditions stipulated by law. The rights referred to in articles L.211-4, L.211-5, L.211-12 of the French Consumer Code and articles 1641 and 1648 paragraph 1 of the French Civil Code apply. Please consult the most recent version of these texts at www.legifrance.fr.

Claims

You can send your complaints to our customer service department using the contact form or by post addressed to Christophe Hamel – 2 Bis Rue Auguste Nicolas 14000 CAEN.

Transfer of risk

The transfer of the risks of deterioration or loss of the goods will take place when you take possession of the goods delivered or when the goods are handed over to a carrier appointed by you, other than one of those proposed on our site.